Terms and Conditions

Ways to Pay

BY DEBIT OR CREDIT CARD

We accept all card types displaying either a; Visa, MasterCard, American Express, Solo or Maestro logo. We have tried to keep our payment process as simple and as hassle free as possible. Simply go through the payment pages filling out all the information required to process your order. Please be assured we take all necessary steps to ensure your security. Please see our Security and Privacy Policy below for more details.

Returns Policy

RETURNING ITEMS

If you are not completely satisfied with your purchase, simply return the item to us in their original condition (see our guidelines below for what constitutes 'original condition'), complete & sign the returns form and enclose with the goods. Post it back to us using the returns-label attached, within 14 days of receiving the goods. Always retain proof of postage as we cannot take responsibility for items lost. Refunds will be processed as soon as possible, usually the same day, after the item(s) has been received back to us and you will receive an email confirmation from us.

EXCHANGING ITEMS FOR A DIFFERENT SIZE ONLY

In order to guarantee getting a different size we would advise purchasing the new size from the website and return the size not required following the returns procedure above. If you fill in your new order number in the allocated space on the returns form, we will refund the additional shipping-cost (standard delivery only) once we have received the returned item.

Alternatively, complete the details above and we will process the exchange as soon as we receive the item back.

FAULTY ITEMS OR WRONG ITEM

If the item you received is faulty or you received an item which does not match what you ordered, please notify us as soon as possible, ideally within 7 days of receipt, via email or telephone (see below) so that we can reserve a replacement garment if required. Complete & sign the returns form and follow the usual returns-procedure above.

Please use the returns label enclosed. For international customers we will refund the return-postage (standard post) as soon as we are in receipt of the goods. With regards to a faulty item, please note, if the goods for any reason are not considered to be faulty, you will be charged the additional postage & packaging before the goods can be returned to you and we regret we can not assist with faulty items purchased more than 8 weeks ago.

RETURNING ITEMS IN THEIR ORIGINAL CONDITION

Please take extra care when trying items on to avoid staining from make-up, deodorant, strong perfume or other. The item must be unworn & unwashed with all tags still attached and returned in its original packaging (other than tissue paper or the plastic delivery bag) in the condition the item left polkaonlinefashion.com. We strongly recommend you return any items in a water tight plastic bag to avoid any unnecessary damage.

DISCOUNT/SALE PRICES

If a discount was applied to your original order, any item returned for refunding will only be refunded to the value of your original purchase value.

IMPORTANT INFORMATION ABOUT RETURNING ITEMS

UK customers always retain proof of postage as we cannot take responsibility for items lost.

For international customers we would recommend that you send the parcel using a delivery service that insures you for the value of the goods and always retain proof of postage.

Refunds for items bought as presents can only be given to the original payer, and if you decide to swap an item, we can't stop the payer knowing.

Return of goods address and customer service contact details:
polkaonlinefashion.co.uk
23 Fore Street, Sidmouth, Devon, EX10 8AH
For delivery and refund enquiries For product and style advice:

Phone from within UK: 01395 513255
International: 0044 1395 513255

Email: info@polkaonlinefashion.co.uk

Phone from within UK: 01395 513255
International: 0044 1395 513255

Email: info@polkaonlinefashion.co.uk

PLEASE NOTE:

polkaonlinefashion.co.uk reserves the right not to grant a refund for goods not returned in the required condition as specified in our returns policy. If this is the case we will inform you of this by email and return the goods via Royal Mail recorded delivery.

This returns policy does not affect your statutory rights.

Security and Privacy Policy

polkaonlinefashion.co.uk is totally committed to protecting the privacy of our site visitors and customers. We will not disclose information about you to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

We will not sell your name, address, e-mail address or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.

If you have made a purchase from our site we may occasionally update you on our latest products, news and special offers via e-mail. You will also be given the opportunity to receive such communications from us when you sign up to our style news.

You have the option to opt-out of receiving any marketing communications from us. If you do not wish to continue to receive marketing from us click on the "unsubscribe" link in any email communications which might we send you.

DELIVERIES TO UK - MAINLAND AND OFFSHORE

For deliveries within the United Kingdom polkaonlinefashion will deliver your parcel by choosing the most appropriate service depending on your order, the service selected and your destination.

Majority of *mainland postcodes and most off-shore postcodes will be sent by Royal Mail 1st class recorded delivery.

 

Service UK
Standard delivery - within 3 working days £4.95
Next Working Day delivery - delivered before 5pm £6.95
Saturday delivery - delivered before 5pm £9.95

Saturday, Sunday and Bank Holidays are not classed as working days.

For next working day delivery, your order needs to be placed before 2pm.

*Majority of addresses with the following postcodes will be treated as off-shore; AB, BF, BT, GY, HS, IM, IV, JE, KW, PA, PH, ZE

All UK deliveries will require a signature on delivery.

DELIVERIES TO EUROPE

We deliver to the following countries:

Europe Royal Mail Airsure or International signed for
Austria £9.95
Belgium £9.95
Denmark £9.95
Finland £9.95
France £9.95
Germany £9.95
Greece £9.95
Greenland £9.95
Iceland £9.95
Ireland £9.95
Italy £9.95
Luxembourg £9.95
Malta £9.95
Netherlands £9.95
Norway £9.95
Portugal £9.95
Spain £9.95
Sweden £9.95
Switzerland £9.95

Saturday, Sunday and Bank Holidays are not classed as working days.

For Royal Mail Airsure or International signed For services we will despatch your order within 2 working days. The orders will be sent by Royal Mail Airsure service whenever possible.
The Airsure service can be tracked at certain points on its' route from the moment Royal Mail receives the goods to the moment it reaches its destination. On despatch we will email a tracking number to you so you can keep up to date with progress of your parcel.
For destinations not offering the Airsure service we will despatch your order using Royal Mail International Signed For service which requires a signature on delivery. This service can't be tracked in as much detail but you will still be emailed a tracking number on despatch so that you can follow progress. The guidelines for Royal Mail post to Europe are 5-7 working days. Please note that polkaonlinefashion will not take any responsibility for delays caused by Royal Mail or any subsequent couriers used by them.

Additional charges: Please note that there may on rare occasions be a delivery surcharge depending on size and weight of items ordered in which case we will contact you via email shortly after you have placed your order. If additional payment is required we will not be able to despatch until we hear back from you.

DELIVERIES TO THE REST OF THE WORLD

Worldwide Royal Mail Airsure or International signed for
Australia £14.95
Canada £14.95
New Zealand £14.95
United States £14.95

For Royal Mail Airsure or International Signed For services we will despatch your order within 2 working days. The orders will be sent by Royal Mail Airsure service whenever possible.
The Airsure service can be tracked at certain points on its' route from the moment Royal Mail receives the goods to the moment it reaches its destination. On despatch we will email a tracking number to you so you can keep up to date with progress of your parcel.
For destinations not offering the Airsure service we will despatch your order using Royal Mail International Signed For service which requires a signature on delivery. This service can't be tracked in as much detail but you will still be emailed a tracking number on despatch so that you can follow progress. Royal Mail guidelines for worldwide post is 5-7 working-days. Please note that polkaonlinefashion.com takes no responsibility for delays caused by Royal Mail or any subsequent couriers used by them. Any additional charges incurred at customs clearance must be borne by the recipient.

Additional charges: Please note that there may on rare occasions be a surcharge depending on size and weight of items ordered in which case we will contact you via email shortly after you have placed your order. If additional payment is required we will not be able to despatch until we hear back from you.

Browse by Category
Sign up for our newsletter
If you would like to receive the latest news and promotions regarding our product range (including exclusive offers), please join up to receive our regular newsletter by entering your name and email in the space provided below.
Secure Online Payment
Payments on this website are powered by RBS WorldPay. We accept the following cards:
Payments taken via WorldPay